Privacy Policy

Last updated: January 2026

Stay (operated at stay-bet.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Who We Are

Stay is an online gaming platform accessible to Australian residents. By using stay-bet.com, you agree to the collection and use of your information as described in this policy. If you don't agree, please don't use our site.

What Information We Collect

We collect information you give us directly and some information automatically when you use our site. This includes:

Your full name, date of birth, and contact details (email address, phone number, postal address)
Government-issued ID documents for identity verification purposes
Payment information, including bank account or card details used to deposit or withdraw funds
Your account activity, betting history, and transaction records
Device information, IP address, browser type, and how you navigate our site
Communications you send us, including support requests and complaints

Why We Collect Your Information

We need your personal information to run our platform properly and meet our legal obligations. Specifically, we use it to:

Create and manage your account
Verify your identity and age (you must be 18 or over to use our services)
Process deposits and withdrawals
Detect and prevent fraud, money laundering, and other illegal activity
Meet our obligations under Australian law, including anti-money laundering (AML) requirements
Provide customer support
Send you account-related communications and, where you've opted in, promotional offers

Australian Privacy Principles

We handle your personal information in line with the 13 Australian Privacy Principles. You have the right to access the personal information we hold about you and to ask us to correct anything that's inaccurate. To make a request, contact us at [email protected]. We'll respond within 30 days.

Who We Share Your Information With

We don't sell your personal information. Full stop. We may share it with:

Payment processors and banking partners to handle your transactions
Identity verification and fraud prevention services
Regulatory authorities and law enforcement when required by law
Our technology and hosting providers who help us run the platform

Any third party we share data with is required to protect it and only use it for the purpose we've specified.

Overseas Disclosure

Some of our service providers are located outside Australia. Where we send your information overseas, we take reasonable steps to make sure it's protected to a standard comparable to the APPs.

How We Keep Your Information Safe

We use industry-standard security measures including encryption, secure servers, and access controls to protect your data. No system is completely foolproof, but we work hard to keep your information safe.

How Long We Keep Your Information

We keep your personal information for as long as your account is active and for a period afterwards as required by law. Financial and identity records are typically kept for seven years in line with Australian regulatory requirements.

Marketing Communications

If you've opted in to marketing, we may send you promotions and offers by email or SMS. You can opt out at any time by clicking the unsubscribe link in any marketing email or contacting us directly. We won't send you marketing if you've told us not to.

Complaints

If you think we've mishandled your personal information, please contact us first at [email protected]. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the updated version on this page with a new date at the top. We encourage you to check back periodically.

Contact Us

Questions about your privacy? Reach us at [email protected] or write to us at the address listed in our Terms and Conditions.

Gambling Help Online: 1800 858 858 | www.gamblinghelponline.org.au. 18+ only. Gamble responsibly.